Tires2U Frequently Asked Questions
How does Tires2U work, and how do I place the order?
1) Identify your tire size and manufacturer.
- You can scan your tires information using a phone camera or enter data manually;
- Always ensure you select the correct tire size by visually reading the size of your existing tires or checking with the owner's manual of your vehicle.
2) Search and select.
- You will be presented with all tires in that size we currently have in stock.
3) Book.
- Choose an Installer and appointment date and time.
4) Review and confirm your order.
5) Pay for the booking online and wait for your installer to come.
Can I replace my tires today?
Yes! The booking calendar displays the nearest available dates and times. Most of the appointments do happen on the same day.
*If you select tires that are unavailable, the calendar will show the nearest available dates. You can choose another manufacture to see other dates. You can also contact us via phone or chat, and we will do our best to find the services for you on the same day.
What if I want to cancel my order?
You can cancel your order any time in the application 24 hours before your appointment time. For full details, please see our terms and conditions.
What is wheel alignment? Do I need it?
A wheel alignment consists of adjusting the angles of the wheels so that they are perpendicular to the ground and parallel to each other. The purpose of these alignments is to maximize the tires' life, fuel efficiency and ensure that the vehicle tracks straight and true when driving along a straight and level road.
A 4-wheel alignment is always recommended when changing tires to ensure safety and tire life.
Some of the symptoms of a vehicle that is out of alignment are the following:
- Uneven or rapid tire wear;
- Wandering on a straight level road, Pulling or drifting away from a straight line;
- Spokes of the steering wheel off to one side while driving on a straight and level road.
What is wheel balancing, and why is it required?
Wheel balancing allows the tires and wheels to spin without causing any vibrations. It is done by checking for any heavy spots on the wheel-tire combination and compensating for it by placing a measured weight on the opposite side of the wheel from where the heavy spot is.
An off-balance wheel shows the following symptoms:
o Vibration in the steering wheel
o Vibration in the seat or floorboard
Unbalanced tires can occur from hitting a pothole or curb while driving, causing the weight to fall off.